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Shipping & Returns

Shipping (within Australia only)

All online orders must be for shipment of goods within Australia only. If you would like to place an order but delivery of goods to an overseas address please contact Pike & Joyce Wines directly. Pike & Joyce Wines use Australia Post eParcel Delivery Service for all orders within Australia. Your order can be monitored by you from your computer. Upon request we will send you your Australia Post Delivery Number and a link to the Australia Post parcel tracking website. Alternatively, we can follow up your delivery for you on your behalf.

Pike and Joyce Wines Pty Ltd  A.B.N. 43 616 471 535. Pike and Joyce Wines Pty Ltd Producer's Licence 50807698.

PLEASE NOTE:

1. Calls cannot be made prior to delivery.
2. Wine can not be left outside the boundry line of a property.
3. 'Special Delivery Instructions' are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver's discretion as to whether they deem the instructions safe to adhere to.
4. If you are not in attendance when delivery is attempted, the consignment will be returned to your Local Post Office to await collection. A card will be left in your letter box to advise of the collection point. Australia Post will not re-deliver once an item has been carded awaiting collection. Persons under 18 years of age cannot sign or accept delivery of wine products.
5. Pike & Joyce Wines and Australia Post will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature unless insurance has been applied to the order.
6. Wine must be signed for by a person over 18 years of age at time of delivery.

Estimated Delivery Times

Pike & Joyce Wines use Australia Post to deliver all out wines throughout Australia. We have a twice weekly pick arranged with Australia Post. Please allow 14 days for delivery from time of order placed.

FREE Delivery

From time to time we may offer free delivery within Australia. This will be posted on our website at the time of offer.

Returns

If your bottle of wine is suffering from a wine fault and does not meet the high standard you associate with Pike & Joyce Wines, please return the remains of the bottle to the place of purchase for a replacement bottle or contact us. If you purchased your wine over our website please contact Pike & Joyce Wines to organize it to be returned to:

Pike & Joyce Wines
730 Mawson Road Lenswood SA 5240 ABN: 23 497 425 038
Phone: 08 8389 8102

Cancellation of Orders

If you wish to cancel an order you have placed with Pike & Joyce Wines via our website, you must inform us in writing (by fax or email) stating your full name and quoting your order number, within 1 hour of placing your order.

Email: info@pikeandjoyce.com.au
Phone: 08 8389 8102
Fax: 08 8843 4353

Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the order(s).

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped.